Welcome to Nisnass. We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our website has to offer.
Nisnass uses branded digital commerce mediums including the internet, mobile website, mobile application, social media and messaging (the “Platform”) and is owned and operated by Nibras Al Arabia Limited trading as trading as Nisnass, for its own benefit and the benefit of its affiliates and subsidiaries (together “we” or “us”) in the Kingdom of Saudi Arabia. Nibras Al Arabia Limited is a limited liability company incorporated under the laws of the Kingdom of Saudi Arabia, with commercial license number 4030181765 and its registered office at Ishbeelya Al Mutamayiz Centre, King Abdullah Road, Jeddah, Kingdom of Saudi Arabia.
We aim to make the Platform and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (iii) enter into binding Orders with us. In addition, only Orders with delivery addresses within the Kingdom of Saudi Arabia can currently be processed via the KSA Platform. Please refer to the Delivery section below. The Platform is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.
When you place an Order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, cash handling fees, taxes and duties where applicable. Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Platform basket are not reserved until your Order is paid for. Where you first elect to pay for your Order via cash on delivery, we will send you a one-off SMS asking you to validate your election and confirm your account information prior to dispatch. Please click on the link contained in the SMS to complete this verification step. If you do not complete this step within 3 calendar days of the day on which we sent you the SMS, we will cancel your Order.
The Platform (or our Platform Call Centre) may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement.
Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you. Receipt of your Order will be acknowledged by email. However the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.
We hope you enjoy the free gift which we may offer from time to time with purchases made on Nisnass. Please be aware that items purchased on the site, will be non-returnable if the free gift has been opened or if the packaging has been tampered with.
We currently accept the following tender types for Orders placed on our Platform/through our Platform Call Centre: VISA, MASTERCARD, AMEX and online credit. Cash on delivery is permitted for Orders of up to SAR 50,000. Cash on delivery is currently the only payment option available for Orders placed via our Website Call Centre. An additional handling fee of SAR 25 is payable for all cash payments to cover the cost to us of providing this service. This will be payable on delivery of your Order and will be added to your Order total.
Amber Reward Programme points may also be earned and redeemed on Platform purchases (excluding any delivery costs, cash handling fees or duties) subject to the Terms and Conditions of the Amber Programme. Unless you have elected to pay by cash on delivery, payment will be taken at the time you place your Order. By entering payment details onto our Platform, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant tender type.
Prices on the Platform are displayed in SAR, and exclude any services you may elect to pair the purchase with, delivery costs, cash handling fees, taxes or duties to which the purchase may be subject, unless stated otherwise. Any such additional costs will be displayed before your final check out. Where you purchase using a payment card denominated in a different currency to SAR, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed. The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.
Although we make every effort to ensure prices displayed on our Platform and in our communications are correct, errors may occur. If an error occurs and your Order:
PROMOTIONAL CODES AND DISCOUNT SCHEMES
Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties. Inner Circle discounts are currently not available for Orders placed through the Platform or via the Platform Call Centre.
29 Days of Nisnass
BUY 1 GET 2 FREE
DELIVERY & COLLECTION OPTIONS
Orders may currently only be delivered to addresses within the Kingdom of Saudi Arabia. The Order delivery methods which are currently available are set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.
Delivery The following options are available for delivery to your requested address in the Kingdom of Saudi Arabia (please note that we currently do not ship furniture or beauty items internationally):
(*) Orders placed outside of our ordinary working hours (9am-8pm), after the cut-off time and/or on any UAE public holiday will be deemed placed on the first UAE working day following the date on which the Order was submitted.
(Delivery Windows*) Delivery windows are estimates, see further details below.
(Fee*) We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery. Please note that Orders paid for by Cash on Delivery attract an SAR 20 delivery fee.
General Delivery Conditions Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Platform or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement. Orders are delivered daily excluding KSA public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.
Additional conditions for delivery of Furniture/Bulky Items When your Order is ready for delivery, we will contact you to agree a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access and installation on that date. It is your responsibility to ensure that our delivery team has access to the delivery address, and that sufficient space for the goods is available, hallways are measured and doors and lifts can grant full access. Delivery on the first floor and above requires service elevator access arranged by you and it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators, etc… and make any related delivery arrangements. Where delivery is complicated by such factors, additional charges may apply. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to thirty (30) days. If you fail to agree a revised delivery date falling within thirty (30) days of the initial delivery date, we retain the right to cancel your Order, retain all monies paid and resell the goods with no further liability. If on the delivery date our delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. We will pre-inform you of this charge. In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by: (i) us following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply.
RETURNS AND REFUNDS
Subject to meeting the conditions set out in this Returns and Refunds section, we offer a “no questions asked” returns policy which allows you to return delivered items to us for any reason up to 30 days from delivery of your Order.
We will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges, cash handling fees, taxes and any duties): (i) to your original tender type if you paid by payment card or PayPal or (ii) by issuing you with an online credit for the Platform for Orders paid for via our cash on delivery service. Please note that for systems reasons, in order to receive an online credit, guest check out customers will need to create a Platform Account and register their details with us.
Damaged Goods/Incorrectly fulfilled Orders If an item in your Order is received damaged by you or is not what you ordered, then please arrange for return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 30 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. Replacement may be available. Defective items may also benefit from a manufacturer’s defects warranty. Please call us on 800-8444456 (STC) or 800-8500434 (Mobily) if you believe your goods have a manufacturing defect.
Returns Process: Items can be returned by arranging collection from your delivery address in KSA by either: (i) contacting us by calling 800-8444456 (STC) or 800-8500434 (Mobily); or (ii) logging into the My Account/Order History section of the Platform.
Please note that we cannot arrange returns for items located outside the Kingdom of Saudi arabia.
General conditions applicable to Returns In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 30 days of Order receipt, unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents) accompanied by their original Order confirmation.
Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
We regret but we cannot offer returns on the following categories of products: products not purchased via the Platform/Platform Call Centre, products sold on other Al Tayer Group websites, including Nisnass sales originated outside of the Kingdom of Saudi Arabia. Gift items can only be returned with a refund given to the purchaser of the gift. The above is without prejudice to any rights you may have to return defective products.
Any Amber points accrued on a returned purchase will be debited from your Amber account. Points will accrue on replacement items where applicable. Returned purchases which were paid for using Amber points will receive an online credit for the Platform equal to the Amber points redemption value instead of Amber points being recredited. Please note that for systems reasons, in order to receive an online credit, guest check out customers will need to create a Platform Account and register their details with us.
We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under KSA law.
We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.
In addition to our 30 day returns policy, certain product items may benefit from a manufacturer’s warranty. Please call us on 800-8444456 (STC) or 800-8500434 (Mobily) if you believe your product has a manufacturing defect.
You may contact us at any time prior to your Order being marked as “Processed” on our online Order tracking system to cancel or change it. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process. We may cancel an Order where you elect to pay through cash on delivery but you do not complete the SMS verification step on the basis described in the Orders section above.
By placing an Order through our Platform, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns and Refunds section in relation to returning the products and refunding the price paid (where applicable).
TITLE TO GOODS
Title to the items in your Order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your Order passes to you on delivery to the address detailed in the Order.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Platform and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Platform. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Platform is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual Property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Platform. We have made every effort to ensure that the information on the Platform accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Platform or Content will be error free or that this Platform or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.
USER GENERATED CONTENT
By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Platform is available to the public and therefore information you consider confidential should not be posted to this Platform.
THIRD PARTY SITES
Our Platform may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Platform or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
At the time of publication on our Platform, all product descriptions are believed to be accurate. We also strive to represent the products on our Platform as accurately as possible, however colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.
Except as otherwise provided in these Platform Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Platform membership, any Content, or any products purchased through the Platform.
Your use of the Platform is at your sole risk and it is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Platform at any time. Save as required by law, we make no warranties that access to the Platform will be uninterrupted or error-free; that the Platform will be secure; that the Platform or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Platform, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Platform shall create any warranty of any kind.
Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Platform, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.
Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.
You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Platform and/or your breach of any representation, warranty, or other provision of the Platform Terms, including the use by third parties accessing the Platform using your account caused by your action or inaction.
You acknowledge and agree that these Platform Terms constitute the complete and exclusive agreement between us concerning your use of the Platform and any purchase by you of any items through the Platform, and supersede and govern all prior proposals, agreements, or other communications.
Nothing contained in these Platform Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
We may assign our rights under this Agreement to any entity under the ultimate beneficial control of the Al Tayer family.
Any failure to exercise or any delay by either party in exercising its rights or remedies under these Platform Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.
If any provision of these Platform Terms is held to be illegal or unenforceable, the remaining Platform Terms (or parts thereof) will not be affected and will remain in full force and effect.
These Platform Terms are published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply.
DISPUTES AND GOVERNING LAW
These Platform Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising hereunder are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.