To create an account, simply head over to the 'Account' page on your app and input your credentials. You'll then receive a confirmation email, after which you can log in normally.
If you are a registered user and forgot your password, tap on 'Forgot Password' and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our Customer Care team between 9am - 10pm on our KSA toll free numbers 800-8444456 (STC) or 800-8500434 (Mobily) or by emailing us at [email protected].
Once signed in, you can access your account details by clicking on the 'Account' icon on the bottom right corner of your app. Once you have accessed your Account, you can go to 'Account Information' to update your details.
Manage your communication preference by going to your 'Account' page and then to the 'Newsletter Subscription' section.
We offer a two-hour delivery service in Dubai and same-day delivery within the UAE (including a service fee), and 5-7 working days across the GCC and select international countries. For details on delivery timeframes in your region, you can go to your Account page, select 'Need Help', and then tap on 'Shopping With Us' to view our Shipping Policy.
You can cancel your order by calling the customer care team on our KSA toll-free numbers 800-8444456 (STC) or 800-8500434 (Mobily). Your order can only be cancelled if it has not been processed and dispatched. If it's already being prepared, you will need to wait for your order to be delivered and then request a return. For more on this, please see our Returns and Refunds policy.
You can change or add new delivery addresses during checkout. If, however, you have already placed your order and received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address that is outside of the original delivery country cannot be accepted. Please see our Shipping Policy for more information.
For furniture, we will call you ahead of time to schedule a convenient time for you or someone else to be available at home so that our team can assemble the furniture for you. If you already confimed a date/time, and think you might not be there, please contact our Customer Care team on our KSA toll-free numbers 800-8444456 (STC) or 800-8500434 (Mobily) to reschedule. For small parcels, our courriers will call you when they are on the way, if you are not available, they will bring your item back to our warehouse and try to deliver it the next day. Please note that there might be a fee for rescheduling.
We offer a 30-day returns policy. You can return any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original packaging with tags still attached. This excludes items that have been personalised for you, any toiletries, underwear, swimwear and refurbished items. You can also read our full Returns & Refund Policy.
To return a product you have purchased, head over to your Account page, select the order you wish to return from the 'My Orders' list, and hit 'Return Order'. Place the item neatly back in its original packaging, and we’ll pick it up as soon as we can. To find out more, you can read our Returns & Refunds Policy.
To qualify for a refund, please ensure items are in re-saleable condition, in their original packaging with tags still attached. This excludes items that have been personalised for you, any toiletries, underwear, swimwear and refurbished items. For more information, you can read the full Returns & Refunds policy.
We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.
We accept Visa, MasterCard, Paypal and online credit. You can also use Apple Pay to facilitate payment. Cash On Delivery payments are also available in the UAE and KSA, subject to an additional cash handling fee of 25 AED and 20 SAR respectively. However, we do not accept cheques.
Cash On Delivery (available only in the UAE and KSA) enables you to place an order online a without paying for it until your items have been delivered to you. You can pay with cash but you will be unable to use your credit or debit card for the same. Any refunds will be credited back to your account in the form of online credit. If you are logged in and purchase redeeming your Amber points, they will be rewarded automatically after your items have been delivered. Find out more when you read our full Shipping Policy.
We now accept Apple Pay to facilitate payment on our app and devices that support Apple Pay. If you are using Apple Pay on a Mac device, you will only see this payment option available on Safari whilst using iOS. You can pay with Apple Pay using a Visa or MasterCard card. To pay using Apple Pay, add the items to your bag as normal. When you are ready to place your order, select Apple Pay at checkout.
We will initiate your refund once we receive the items back and validate that they are in their original condition. Once that check is done, you will receive a confirmation email. Depending on the original payment method, you should receive your refund within 5-15 days. For any follow-ups or questions, you can contact our Customer Care team on our KSA toll-free number 800-8444456 (STC) or 800-8500434 (Mobily).
Amber is the Al Tayer Group loyalty program. Amber members can earn points for their transactions and redeem them with over 100 brands. Our Amber members also receive exclusive offers, promotions and event invitations. To learn more about the Amber program and become a member, go to www.myamber.ae
If you are not logged in, click 'Sign in / Register' followed by 'Amber Connect' and log in with your username and password. If you are already logged in, go to ‘My Account’ and click on 'My Amber.' Alternatively, you can log in at the checkout by clicking on ‘My Amber’.
To start earning points, simply show your digital card or membership card any time you shop in any of our participating stores across Fashion, Beauty, F&B and Motors.
Once you reach the 10,000-point redemption threshold, you can redeem your Amber points on your next purchase in store or online with any of our participating brands.
Yes. In order to redeem online, you must log in to your Amber account at checkout.
If your product is damaged or has a fault, we want to know. Request a return through our Customer Care team and we will inspect your product for you. If the product is too large to easily re-package and return, please take as many pictures of the fault and email them to our Customer Care team on [email protected] or call us our KSA toll-free numbers 800-8444456 (STC) or 800-8500434 (Mobily).